1. How do I end my subscription?
While we’ve worked hard to make our product as painless to use as possible, we realize that you might want to end your subscription. If that’s the case, here's how to do it -
To cancel your subscription, click on your workspace name and then Subscription. At the bottom of that page, you'll see a "Manage Billing" section. Once clicked, this will immediately initiate cancellation processes.
Note: Only the workspace owner can cancel the subscription.
2. How do I access my invoice and receipt?
It’s easy to access your invoice and receipt. Once have you signed in, go to https://app.copy.ai/settings/billing/invoices'.
You can download them and keep them as a reference. If you run into any snags, please reach out with your request to [email protected] and we can help.
3. How can I upgrade my account?
While you’re signed in, go to “Workspace Settings” and select “annual" or "monthly" for your payment cadence. From there, you can upgrade your account, enter a payment method, and voilà! You’re ready for unlimited words in chat alongside so many other powerful features like Infobase, Workflows, and more.
4. How can I change my subscription from annually to monthly?
To change your subscription from annually to monthly, simply go to settings and then subscriptions. Above the custom plans, there is a toggle to switch between monthly and annual plans. You can choose to pay annually or monthly.
5. Can a user on a plan select a number of seats and buy more?
Not at this time. For more seats or credits you will need to upgrade to the next tier.