New Users
I am new to Copy.ai. What plan am I on?
All users start on our free plan. This plan has 2,000 words that renew every 30 days and 200 Workflow Credits (that do not renew).
Upgrading & Downgrading
What happens when I choose a plan to upgrade to?
When you upgrade your Workspace, it will be upgraded immediately. If you're on the monthly billing cycle, your billing period will stay the same, and the word limit will be immediately upgraded.
The subscription renewal date will now be based on the current date of signing up, depending on whether you choose annual or monthly.
What happens when a customer cancels their plan?
Customers who cancel their subscription will have the option to remain on a free plan for an unlimited amount of time. It also happens to users whose credit cards expire and cannot renew the plan. Your projects and folders will remain.
What happens if a subscription is in a bad state (payment failed)?
If your subscription payment fails, Stripe will keep trying to charge you for up to 7 days. If they fail to charge your card after that point, your subscription will be canceled. You can see a subscription status by clicking "Subscriptions" under your Workspace.
Can a customer change from monthly to yearly when downgrading?
Yes, customers can change from monthly to yearly when downgrading. However, the change will not take effect until the end of the current billing period.
Can a customer change from yearly to monthly?
Unfortunately, we don't allow customers to switch from yearly to monthly payments. If you'd like to change your payment plan, please contact support.
What happens if a customer cancels or downgrades and makes further changes during the middle of that billing period?
Any changes will be reflected on your bill at the end of each billing period.
User Experience
How do customers switch between the free plan and pro plans?
To upgrade to our pro plan, customers can click on the Upgrade Now button in the upper right-hand corner or go to their Subscription page.
How do customers upgrade or downgrade between plans?
Customers can upgrade or downgrade between plans by going to the Subscription page and choosing a new plan.
How do customers change their billing frequency or billing cycle?
If upgrading or downgrading your plan, you can change monthly to yearly while upgrading or downgrading in the Subscription setting.
To change from yearly to monthly, you will need to contact [email protected]